Digital Excellence in Healthcare: APAC Case Studies Volume Three

The third volume of the Digital Excellence in Healthcare: APAC Case Studies series features efforts by Asia-Pacific healthcare organisations in harnessing the power of information to improve outcomes.

Apollo Hospitals in India proved its IT prowess by receiving not one but three Stage 6 validations for the HIMSS Outpatient Electronic Medical Record Adoption Model (O-EMRAM), Infrastructure Adoption Model (INFRAM), and Digital Imaging Adoption Model (DIAM). In working toward these achievements, Apollo has cultivated a management culture based on insights. One of the findings from the assessments was Apollo's progress in deploying modern technologies, including cognitive algorithms in its care protocols and pathways and virtual reality in clinical upskilling.

The second case study highlights the efforts by a public health network in Australia toward connecting uncoordinated healthcare sites and aggregating scattered health information via cloud.

Following its world’s first Stage 7 INFRAM validation, Samsung Medical Center in South Korea achieved Stage 6 accreditation for the EMRAM. During its assessment, the hospital was praised for several patient engagement initiatives, including the Visual ARS (Automatic Response System) for appointment booking, which has introduced a customer-centric approach to an essential administrative task. SMC was also commended for its “impressive” health information exchange capabilities, being able to exchange data across multiple external and national databases in near real-time.

While an outlier in this report, the final case study on global telehealth provider doxy.me presents the positive outcomes of automating work processes. A growing platform that caters to patients and doctors from around 150 countries, doxy.me needed its interface to become more navigable by anyone. It initially tried to copy-paste texts, send them to a translation provider, and wait for up to 10 days before manually posting the translated texts on its platform. Since adopting Lokalise's translation solution into its platform, its platform now supports over 100 languages, including Chinese, Malay, and Japanese.